The test an outcome has to pass
A billable outcome is not a feature, a workflow, or a capability. Three conditions have to hold before it can anchor a contract.
- Willingness to pay
- A customer would pay for this outcome above a base platform fee. It is an attributable moment of value delivery, not an ambient benefit.
- Verifiable without self-reporting
- The resolution is confirmed by system-generated logs, timestamps, or state changes. No customer confirmation is required to establish that it happened.
- Direct causation
- The platform causes the outcome. It does not merely enable or assist a person who causes it.
Outcomes that fail the test are not discarded. They are routed to pilot tiers or base platform inclusions, where they still inform the pricing architecture.
Scope
What it is
- A guided diagnostic that surfaces the specific outcomes a platform delivers and the instrumentation gaps that would block pricing them.
- A method for separating billable resolutions from pilot-tier outcomes and base platform inclusions.
- An operational entry point into the Resolution as a Service framework, no prior exposure to the Manifesto required.
What it is not
- A self-serve product. There is no sign up on this page and none is coming imminently.
- A billing system, a metering agent, or a usage dashboard. It defines the unit. It does not meter it.
- A substitute for qualified legal and commercial review before anything reaches a contract.
Access
Access runs through Crown Point Advisory Group. If you are working on outcome-based or hybrid pricing and need to define the unit before you define the price, write directly.